Terms & Conditions
The terms "we", "us" and "our", and “ForteBella Equestrian” refer to ForteBella Equestrian LLC. The term "you" and “traveler” refers to the customer visiting our website, and/or booking a reservation with us.
ForteBella Equestrian LLC, acts as a sales agent for any hotel, car-rental company, tour operator, or other service provider named in your itinerary or confirmation (“Suppliers”). The Supplier’s terms and privacy policies apply to your booking so you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; ForteBella Equestrian LLC does not bear any responsibility should anything go wrong with your booking or during your travel. As the client, you agree that ForteBella Equestrian LLC acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that ForteBella Equestrian LLC shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith. We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
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YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS: By booking your travel arrangements with us, you are agreeing to be bound by the terms and conditions together with any additional documentation we give you, and any additional terms and conditions of any Supplier that are applicable to your travel arrangement (“The Agreement”). The Agreement describes what you are legally entitled to expect from us when you book your trip through us, in addition to important obligations you enter into as a traveler that affect your legal rights including Liability Waivers, Waiver of Class Action and Venue Selection. Therefore, it is of vital importance that you read everything we provide to you in their entirety. The lead traveler assumes the responsibility of sharing these Terms and Conditions with each traveler for whom they make a booking. ForteBella Equestrian LLC is not responsible for any traveler’s unawareness of the Terms and Conditions due to the failure of the lead traveler to share this information with all travelers. If you do not agree with our terms and conditions, you must speak with us before making any booking.
You acknowledge and agree that we may change these Terms and Conditions from time to time and that those changes become effective immediately. If we make material changes, we will provide you notice. Your continued use of our services following the notice of any changes constitutes your acceptance and agreement to be bound by such changes. You agree to be bound by the Terms and Conditions that are in effect at the time of travel or cancellation.
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CREDIT OR DEBIT CARDS - Usually the following cards are welcome: American Express, Discover, MasterCard and Visa. Your authorization is a binding agreement for us to charge your card and as such you waive any right to chargeback in the case of cancellation for any cause whatsoever, including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. If the traveler pursues a chargeback, we will be entitled to damages, costs and fees associated with disputing the chargeback. Please note that due to supplier requirements, we may not be able to accept some cards for some trips.
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TRAVEL INSURANCE - You understand that you are required to purchase travel insurance, however, you must be medically able to travel when you pay your plan cost.
Declining travel protection plan coverage could result in the loss of your travel cost and/or require more money to correct the situation. You acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.
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CHANGES AND CANCELLATION BY THE SUPPLIER - We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to or cancel your confirmed booking. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier, but we will have no further liability to you.
During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Suppliers seeking to reduce inconvenience to travelers. Such changes are deemed not to be a major change, and no compensation will be payable to travelers.
CANCELLATION OF A GROUP TRIP - Most of our trips operate even if the group size is small. If it is necessary to cancel a trip due to lack of participation and do not reschedule, we will make a refund to you less a minimum $150/person administrative fee. Traveler is responsible for any additional costs for air tickets or other travel arrangements not made by us. Any purchased travel protection is non-refundable.
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CANCELLATION BY TRAVELER - As described above, ForteBella Equestrian LLC is required to pay all suppliers well in advance of your tour date. This includes but is not limited to hotel accommodations, events, meals, show tickets, admission tickets, transportation, etc. All suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please inform ForteBella Equestrian LLC immediately in writing. Upon receipt, ForteBella Equestrian LLC will communicate with suppliers regarding any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not ForteBella Equestrian LLC. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency. It is the traveler’s responsibility to read the supplier’s terms and conditions, which can be found on their website.
In addition to the terms of our suppliers the following cancellation fees apply for all ForteBella Equestrian LLC groups. The penalty amount depends on how close to departure date we receive your written cancellation request. Any additional refunds due from ForteBella Equestrian LLC will be processed as soon as we receive refunds from the supplier.
Date of Cancellation: Penalty Amount:
On or Before May 1, 2025 50% of Deposit
After May 1, 2025 100% of Trip Cost
Because we and our suppliers strictly adhere to our cancellation terms, travel protection coverage is required.
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SPECIAL CIRCUMSTANCES - ForteBella Equestrian LLC has no control and will have no liability for Acts of God, such as weather conditions, tornados, floods, hurricanes, volcanic eruptions, or other natural disasters. Other conditions we have no control over include but are not limited to civil unrest, acts of violence, terrorist attacks, health crises/pandemics, National and/or State Emergencies, decision of governments, quarantine, medical or customs or immigration regulation, delay or cancellation or any other similar occurrences outside of our control. In any such case, ForteBella Equestrian LLC may request a refund or travel credit from the Suppliers but will not be held responsible for issuing any refund or travel credit if the supplier does not provide a refund or travel credit. Note: travel insurance does not cover special circumstances listed above and will not reimburse for cancellations.
In the event that you do not want to travel because of special circumstances listed above, and the trip still operates, you may choose not to go but our normal cancellation policy will be in place.
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TRAVEL DOCUMENT(S) - All tours require at least a government-issued photo ID. All foreign air travel requires a valid passport (sea border crossings have lesser requirements, but a passport is still recommended). Occasionally visas and/or shots must be required for some international trips. It is your responsibility to obtain and pay for these necessary items. When a passport is required, it usually must be valid 6 months beyond your return travel date and have a minimum of 2 blank pages. We require a copy of the picture page for our records. It can take 2-5 months to process a completed passport application. Expedited passports are offered for an additional cost and are usually returned in 7-14 business days or pay an additional cost for overnight delivery. A rushed passport can cost an additional $300-500 if you need it much quicker than expedited. When a passport is not required, you must travel with a government-issued photo I.D (like a driver’s license). Beginning 10/1/2021, when flying you must have a government-issued REAL ID enhanced driver’s license or identification card or a passport. For more information on travel documentation, go to www.travel.state.gov.
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DESTINATIONS - By offering reservations for travel in particular international destinations, ForteBella Equestrian LLC does not represent or warrant that travel to such areas is advisable or without risk. It is your responsibility to be aware of travel warnings, advisories, and travel restrictions/requirements as announced by the U.S. State Department or any other government agency. Should you choose to travel to a country that has been issued a travel warning or advisory, ForteBella Equestrian LLC will not be liable for damages or losses that result from travel to such destinations. Some destinations require a vaccination, consult with your physician regarding your travel plans. For medical and health information regarding your travel destination, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. When traveling abroad, we recommend enrolling in the Smart Traveler Enrollment Program (STEP). To sign up or get more information go to www.step.state.gov.
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Check your airline's website for luggage restrictions and hazardous material information to know what you can and cannot pack and how much. Oversized and overweight bags are subject to additional charges.
Not sure if you can pack a certain item or whether it should go in your checked or carry-on bag? Check the TSA website at https://www.tsa.gov/travel/security-screening/whatcanibring/all and enter the name of your item in the search bar.